Aurora Suite

Terms of Service


Our Company Overview

1000865576 ONTARIO INC. is dedicated to providing tailored solutions for snow and lawn professionals, enhancing their operational efficiency and productivity.


Context

As a company committed to respecting privacy rights and safeguarding personal information, we’ve adopted a Privacy Policy in accordance with the Personal Information Protection Act (RLRQ, c. P-39.1).

By sharing personal information (including but not limited to service contracts, quotes, inquiries, online submissions, and job applications), you consent to our processing of this information as described in this Privacy Policy.


Responsibility

1000865576 ONTARIO INC. is responsible for the personal information we hold. Our team is required to implement necessary measures to secure personal information across all formats: written, audio, visual, and digital.


Objectives

The Act protects individuals' personal information from identity theft, financial fraud, or reputational harm. A designated individual oversees personal information protection; within our company, this responsibility falls to the Personal Information Protection Officer.


Definitions

  • Anonymized Information: Data that no longer allows for the identification of an individual.
  • Personal Information: Data that identifies an individual, such as names, addresses, or identification numbers.
  • Sensitive Information: Personal information that requires heightened privacy protection due to its nature or context.

Collection

We collect only the personal information necessary for defined purposes, prioritizing transparency and informed consent. Access to personal data is limited to authorized personnel.


Roles and Responsibilities


Management:

  • Ensures compliance with the Personal Information Protection Act.
  • Delegates responsibilities for document access and personal information protection.
  • Approves this policy and its application.

Personal Information Protection Officer:

  • Oversees compliance with the Act.
  • Supports managers and provides necessary tools for policy implementation.
  • Processes access and rectification requests according to the Act.

Managers:

  • Ensure compliance with this policy and related directives.
  • Educate staff on personal information protection importance.

Staff:

  • Familiarize themselves with this policy and its procedures.
  • Ensure the protection of accessible personal information.
  • Inform their manager and the Personal Information Protection Officer of any incidents.

Security Measures

We use personal information for purposes such as preparing quotes and service contracts. Strict security measures are in place to protect personal information from unauthorized access or disclosure.


Consent

Consent for the collection, use, or disclosure of personal information must be explicit, informed, and for specific purposes. In certain situations, we may use personal information without the individual’s consent, such as for fraud prevention or service delivery.


Holding and Use

We ensure that personal information is accurate, up-to-date, and only used for its collected purposes.


Conservation, Destruction, and Anonymization

Personal information is retained only as long as necessary for its purposes. When no longer needed, information will be destroyed or anonymized.


Communication

Employees cannot disclose personal information unless consent is obtained or required by law. We may disclose personal information to parties such as attorneys or for legal obligations.


Incident Management

Confidentiality incidents must be reported promptly. Significant risk incidents require notification to the appropriate authorities.


Liability Limitation

While we take reasonable measures to protect your data, complete security cannot be guaranteed. Users acknowledge that 1000865576 ONTARIO INC. cannot be held liable for any direct or indirect damage resulting from data breaches.


Access Requests and Complaints

For inquiries, access requests, or complaints regarding personal information, please contact our Personal Information Protection Officer.


Complaint Handling Procedure

  1. Reception of Complaints: Complaints can be submitted through various channels.
  2. Preliminary Evaluation: Complaints are reviewed for relevance and seriousness.
  3. Investigation and Analysis: A thorough investigation is conducted, ensuring confidentiality.
  4. Complaint Resolution: Suitable solutions are proposed.
  5. Communication with the Complainant: Regular updates on the complaint's progress.
  6. Closure of Complaint: A summary of actions taken is provided.

Policy Modification and Update

This Privacy Policy may be updated at any time. Last updated on Tuesday, November 5th, 2024.